Support Center

Getting Started with

Setting up your account

If you do not have a relationship with yet, go to and sign up. During the sign-up process, if you are asked "Do you work with a Channel Manager?", please be sure to mark 'Yes'.

Your market manager can help you set up your account. During the process, you will need to create your rooms on -- in most cases, you will want a unique room on for each unique room unless you have distinct room types that you offer (e.g., King Bed, Deluxe King Bed, etc), and you have those same Room Types setup in ThinkReservations. It is also best practice to get your "property page score" as high as possible as this affects things like where your property appears in search results.

Please be sure that your information on is set up correctly, paying special attention to the following, as they are not synced or connected to ThinkReservations:

  • Deposit/Prepayment Policy
  • Cancellation Policy
  • Meal Plan
  • Minimum notice for online reservations*
  • Extra guest fees/Derived pricing
  • Room photos and descriptions
*Please note that configures the minimum notice for online reservations for a two-year period only. At the end of the two years, the restriction will no longer be in effect and you will need to contact to reinstate it. We suggest setting a reminder for your business to reach out to prior to this to ensure you don't inadvertently begin receiving same-day reservations if you don't want to accept them.

Prerequisites - Required before ThinkReservations can connect you to

Make sure to meet the below prerequisites before you reach out to ThinkReservations to get your accounts connected. Although you can complete these tasks on your own, feel free to reach out to ThinkReservations or support if you need help!
  • An active account that you can log in to before you connect with ThinkReservations.
  • Your prepayment (deposit) policy setup the way you would like on
  • Rooms setup on for every Room Type you have in ThinkReservations that you would like share with
    Open any Rate Type in ThinkReservations to see your list of Room Types.

  • If you charge any additional guest fees, needs to first enable "Derived Pricing" for the rooms that have those fees.
  • Although not a requirement, set a "Custom name (optional)" in your Room Details page for each room.
  • Using your Extranet, follow the steps below to get to Step 3, Provider Confirmation.

Connecting your account to ThinkReservations

Once your account is set up and ready to go, you can start the process of connecting to ThinkReservations as your Channel Manager (IT Provider).

If you like, we would be happy to schedule a 30-minute meeting with you to get connected.

Please log into your Extranet and follow these steps:

First: Click the circle Account button on the top right, and then Channel manager.
You may be prompted to authorize into the account again.

Next, click the blue Start button if you are not connected with an existing system. If you are currently connected with another provider, you will need to deactivate that connection first; then you will see the blue Start button.

Then you will be able to complete's five steps to confirm the connection...

- Click on the Search for providers field and type "Think". Click on the blue box below that says "Think Reservations (Think Reservations)". Ensure that the connection type is a Full Connection (two-way), and then click the blue Next button.

Make sure to clear the checkbox labeled "Content & Photos". You will manage content and photos for your account directly on

Step  - Accept the XML Service Agreement. Check the box after you have read and accepted the agreement. The click the blue Accept button.

Step  - Provider Confirmation: Once you accept the agreement, ThinkReservations needs to confirm the connection, and set up the mappings. 

Please call 877-736-4195 x2 during normal business hours to have us confirm the connection. During this call, be prepared to provide ThinkReservations with your mapping information so we can link the rooms you have on with the rooms you have in ThinkReservations and synchronize your rates. We can also help you create your OTA Rate in ThinkReservations if you don't already have one.

Once these actions are complete, go back to the Channel Manager section in your Extranet to refresh the page. 

Step - Confirm: Read the note displayed, and then click the blue I confirm the connection with provider Think Reservations button. This will move you to Step - Active.

Once complete, your rates, restrictions, and availability will be synchronized between ThinkReservations and automatically with your OTA Rate in ThinkReservations. When a new/modified/canceled reservation comes in from, the reservation will immediately be reflected on ThinkReservations. 

► NEXT: Setting the sell rate and
black out dates on Partner Help ( support)

NOTE: ThinkReservations charges an additional 3% commission for reservations that come from using the connection established.
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