Support Center

Getting Started with

Last Updated: May 09, 2018 02:15PM EDT

Setting up your account

If you do not have a relationship with yet, go to and sign up. During the sign up process, if you are asked "Do you work with a Channel Manager?", please be sure to mark 'Yes'.

Your market manager can help you set up your account. During the process, you will need to create your rooms on -- in most cases, you will want a unique room on for each unique room unless you have distinct room types that you offer (e.g., King Bed, Deluxe King Bed, etc), and you have those same Room Types setup in ThinkReservations. It is also best practice to get your "property page score" as high as possible as this affects things like how high up in search results your property shows.

Please be sure that your information on is setup correctly, paying special attention to the following, as they are not synced or connected to ThinkReservations:
  • Deposit/Prepayment Policy
  • Cancellation policy
  • Meal plan
  • Minimum notice for online reservations
  • Extra guest fees/Derived pricing
  • Room photos and descriptions

Connecting your account to ThinkReservations

Once your account is setup and ready to go, you can start the process of connecting to ThinkReservations as your Channel Manager (IT Provider).

If you like, we would be happy to schedule a 30 minute meeting with you to get connected.

Please log into your Extranet and follow these steps:

First: Click the circle Account button on the top right, and then Channel manager.
You may be prompted to authorize into the account again.

Next: click the blue Start button if you are not connected with an existing system. If you are currently connected with another provider, you will need to deactivate that connection first; then you will see the blue Start button.

Then you will be able to complete 5 steps to confirm the connection...

- Click on the Search for providers field and type "Think". Click on the blue box below that says
Think Reservations (Think Reservations). Ensure that the connection type is a Full connection (two-way), and then click the blue Next button.

 - Accept the XML Service Agreement. Check the box after you have read and accepted the agreement. The click the blue Accept button.

 - Provider confirmation. Once you accept the agreement, ThinkReservations needs to confirm the connection, and setup the mappings. 

Please call 877-736-4195 x2 and and let us know to confirm the connection. Also at this time please provide ThinkReservations with the mapping information so we can link the rooms you have on with the rooms you have in ThinkReservations. Once we have confirmed the connection and the room mappings with you over the phone, come back to your Channel manager page on the Extranet to refresh the page. A ThinkReservations account manager will help you get your OTA rate setup in ThinkReservations if you don't already have one.

Step - Confirm. Read the note, and then click the blue I confirm the connection with provider Think Reservations button. This will move you to Step - Active.

Once complete, your rates, restrictions, and availability will be synchronized between ThinkReservations and automatically with your OTA Rate in ThinkReservations. When a new/modified/canceled reservation comes in from, the reservation will immediately be reflected on ThinkReservations. See the below link for information on how to get your OTA rate that is synced with setup.

► NEXT: Setting the sell rate and black out dates on Partner Help ( support)
NOTE: ThinkReservations charges an additional 3% commission for reservations that come from using the connection established.

If you have any questions, please reach out to support!

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