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How to retain a credit card

Last Updated: Jan 09, 2017 01:35PM EST
In ThinkReservations you can retain a customers credit card for use in their reservation. A credit card that is retained can be used to charge the deposit and remaining balance, as well as any items, fees, or incidentals the guest may incur during their stay. Even if the guest cancels the bill, you can still charge the retained credit card as long as the card is still valid.

Once you manually key in a guests credit card, it is retained for that reservation.

Enter a credit card here for this bill.

If the bill does not yet have a credit card retained, the above box will show on the bottom right of the bill just below the remaining balance. When you retain a credit card, do not enter any dashes or spaces. Also please be sure to pay special attention to the format for the expiration date.

After you click "Add Credit Card" the system will attempt to validate the card and then, if successful, retain it for this bill. Once a credit card has successfully been retained the system will display the following message.

Credit Card is RetainedOnce the card has been retained, you can now charge that card as needed by selecting "New Payment" and choosing "Credit Card" from the list of payment methods.

How to run a credit card

Retain Multiple Cards

If you need to retain a second (or 3rd, etc.) credit card, choose New... from the drop-down box to the right of "Credit Card" after you have selected credit card as the new payment type. A popup box will ask for the new card information.

The newest cards are always at the bottom of the drop-down list.

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