Support Center

How to Retain a Credit Card

Last Updated: May 30, 2018 10:19AM EDT
In ThinkReservations you can retain a customer's credit card for use in their reservation or bill. A credit card that is retained can be used to charge the deposit and remaining balance, as well as charges for any items, fees, or incidentals the guest may incur during their stay. Even if the guest cancels the bill, you can still charge the retained credit card as long as the card is still valid.

Once you manually key in a credit card, it is retained for that reservation.

Enter a credit card here for this bill.

If the bill does not yet have a credit card retained, the above box will show on the bottom right of the bill just below the remaining balance. 

After you click "Add Credit Card" ThinkReservations will send the details to your credit card processor to attempt to validate the card. If successful, the card will be retained for that bill. Once a credit card has successfully been retained ThinkReservations will display the following message in place of the form:

Credit Card is RetainedYou can charge a retained credit card as needed by selecting "New Payment" and choosing "Credit Card" from the list of payment methods.

How to run a credit card

 

Retain Multiple Cards

If you need to retain additional credit cards within a bill, choose NEW PAYMENT. Then select "Credit Card" at the payment type. Choose New... from the drop-down box below "Credit Card". A popup box will appear for you to enter the new card information.

ThinkReservations displays the name associated with the card, as well as the last four digits of the card number for your reference. The drop-down list shows the retained cards in the order in which they were entered, with the first card entered at the top.

Contact Us

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