Support Center

Why is my reservation calendar grayed out?

There are three reasons why rooms or dates would be grayed out:

1.) No pricing is entered for the rate type currently being viewed.
2.) The room's box is unchecked in the rate type currently being viewed.
3.) The room is linked with another room.


No Pricing

If you don't have pricing entered for the days in the rate type you are viewing then the availability calendar will shows gray blocks. You will notice that you are not able to make reservations or blackouts in those blocks either.

The below example has pricing only set as far as November 30th. We can confirm this by clicking on SHOW RATES above the calendar in the VIEW menu to toggle the prices overlay.

Related: How to enter rates

Please make sure that you are viewing the correct rate type and that you have prices entered appropriately.

ThinkReservations recommends that you set your rates for the future ever 2-3 months. This way you will always have rates for 21-24 months out.


Room Type Box Cleared

The first symptom of this problem is if there is one or more rooms that show a continuous gray bar that you are unable to use. To "enable" this room for a Rate Type, follow the below steps:

1.) Navigate to Settings
Rate Types Click on the rate type the room should be in.
2.) Look under the ROOM TYPES heading. If you see the room with the checkbox cleared, then you have identified the problem. Check the box and click Save at the top right.

A cleared checkbox means that this room does not apply to this rate type, and is therefore not available on the calendar, indicated by the grey blocks.


Linked Rooms

You may also see the same gray blocks if the linked room is booked, and it is programmed to close one or more rooms. For example, if you have a "Whole House" unit that is linked to the other guest rooms, if that unit is booked, we can program it to close the rooms for that period that the whole house is booked. We indicate this closed room by showing the gray blocks.

If you have any questions about this, please let us know!
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