Support Center

Getting Started with Expedia

Last Updated: Jul 02, 2018 12:34PM EDT

Setting up your Expedia account

If you do not have a relationship with Expedia yet, go to and sign up.  We recommend you sign up for Expedia's Hotel Collect program instead of their Expedia Collect.  What's the difference?  Hotel Collect means you will collect the money and they will likely offer you a 15% commission.  Expedia Collect means they collect the money and they will offer you an 18% commission.  We highly suggest going with Hotel Collect because it will keep the process consistent between and When signing up, make sure to ask Expedia to send ThinkReservations the guest's email address.

Please be sure that your information on Expedia is set up correctly, paying special attention to the following, as they are not synced or connected to ThinkReservations:
  • Deposit/Prepayment Policy
  • Cancellation Policy
  • Meal Plan
  • Minimum notice for online reservations
  • Extra Guest Fees/Derived Pricing
  • Room photos and descriptions

Connecting your account to ThinkReservations

Once your Expedia account is setup and you have verified it to be as accurate as possible, you are ready to connect it to ThinkReservations.

To connect to ThinkReservations, please follow these instructions up to and including Step 6:

1) Login to your Expedia Partner Central Extranet (EPC)

2) Under the Rooms and Rates menu on the left, click Expedia Connectivity Settings under the "Setup" heading.

3) Choose ThinkReservations as your System Provider.

If your account is set up with some other System Provider, click the blue pencil icon to edit. You will then be able to choose ThinkReservations as the Provider.

4) Ensure that both
checkboxes for Availability and rates, and Booking retrieval are checked.

4 again) Double-check that you checked both boxes:

☑ Availability and rates
☑ Booking Retrieval

5) Click Submit. After you click submit, please note that Expedia will then take you back to the empty form. You will not get a message or notification that the form was submitted successfully.

If you get an error message that indicates that the current pricing model of your property is incompatible, you will need to wait until Expedia can update you.

Expedia will update your account to support connectivity in about 48 business hours.

Expedia will notify you via email after about 48 hours when your property has been updated.
Look for an email with the subject containing:

ARBR Connected for..."


EQC Onboarding Next Steps​"

  •  EQC = Expedia Quick Connect
  •  AR = Availability and Rates
  •  BR = Booking Retreival

6) When you receive the above-mentioned email, please reach out to ThinkReservations support so we can make the final connection.

After we receive word from you that your account is ready, ThinkReservations will connect Expedia to your account, usually within 48 hours. Finally, you can use ThinkReservations to control the pricing and availability that is synchronized with Expedia.

NOTE: ThinkReservations charges an additional 3% commission for reservations that come from Expedia if you decide to establish the direct connection.


Trivago is an Expedia partner, however, their arrangement with Expedia is different than that of their other partner sites. If you want to connect with Trivago, you need to call Trivago's Hotel Support line at 646.663.6068 and let them know you want Trivago to pull your rates from Expedia. 

Trivago does not have a partnership to feed the images,
and information from Expedia - only showing prices for your property.

Trivago would advise you to assign the property under a Hotel Manager account. You can create your own profile by registering on Trivago Hotel Manager for free here and add your property by typing the name. It will take up to 48 hours after system approval for your hotel to be assigned to you on Trivago. You will receive an email confirming the assignment. 

In this way, you will be able to take control over all the information regarding your property, including changing the name of it, adding/deleting photos, as well as changing room amenities and facilities.
trivago Hotel Manager:

► You can contact Expedia support by phone 1-888-EXP-1STOP, or by email

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