Support Center

Getting Started with Expedia

Last Updated: Sep 06, 2018 11:02AM EDT

Setting up your Expedia account

If you do not have a relationship with Expedia yet, go to and sign up.  We recommend you sign up for Expedia's Hotel Collect program instead of their Expedia Collect.  What's the difference?  Hotel Collect means you will collect the money and they will likely offer you a 15% commission.  Expedia Collect means they collect the money and they will offer you an 18% commission.  We highly suggest going with Hotel Collect because it will keep the process consistent between and When signing up, make sure to ask Expedia to send ThinkReservations the guest's email address.

Please be sure that your information on Expedia is set up correctly, paying special attention to the following, as they are not synced or connected to ThinkReservations:
  • Deposit/Prepayment Policy
  • Cancellation Policy
  • Meal Plan
  • Minimum notice for online reservations
  • Extra Guest Fees/Derived Pricing
  • Room photos and descriptions

Connecting your account to ThinkReservations

Once your Expedia account is setup and you have verified it to be as accurate as possible, you are ready to connect it to ThinkReservations.

To connect to ThinkReservations, please follow all the below instructions:

Login to your Expedia Partner Central Extranet (EPC):

1.) Click Rooms and Rates on the left

2.) Click Expedia Connectivity Settings under the "Setup" heading.

3.) Verify if ThinkReservations is already set as your provider.

4.) Click the blue Edit connectivity settings button.

5.) On the next page, choose ThinkReservations as your Provider for updating rates and availability.

6.) Choose ThinkReservations as your Provider for receiving reservations.

Ensure that ThinkReservations is selected for both rates and availability, and receiving reservations so that ThinkReservations can properly communicate with Expedia.

7.) Click the yellow Save and continue button.

Expedia will update your account to support connectivity in about 48 business hours.

If you get an error message that indicates that the current pricing model of your property is incompatible, you will need to wait until Expedia can update you. They will automatically updated your account to support the required "Occupancy Based Pricing" model usually within 48 hours.

Expedia will notify you via email after about 48 business hours when your property has been updated.
Look for an email with the subject containing:

ARBR Connected for..."


EQC Onboarding Next Steps​"

  •  EQC = Expedia Quick Connect
  •  AR = Availability and Rates
  •  BR = Booking Retreival

► When you receive the above-mentioned email, please reach out to ThinkReservations support so we can make the final connection!

After we receive word from you that your account is ready, ThinkReservations will connect Expedia to your account, usually within 48 hours. Finally, you can use ThinkReservations to control the pricing and availability that is synchronized with Expedia.

NOTE: ThinkReservations charges an additional 3% commission for reservations that come from Expedia if you decide to establish the direct connection.


Trivago is an Expedia partner, however, their arrangement with Expedia is different than that of their other partner sites. If you want to connect with Trivago, you need to call Trivago's Hotel Support line at 646.663.6068 and let them know you want Trivago to pull your rates from Expedia. 

Trivago does not have a partnership to feed the images,
and information from Expedia - only showing prices for your property.

Trivago would advise you to assign the property under a Hotel Manager account. You can create your own profile by registering on Trivago Hotel Manager for free here and add your property by typing the name. It will take up to 48 hours after system approval for your hotel to be assigned to you on Trivago. You will receive an email confirming the assignment. 

In this way, you will be able to take control over all the information regarding your property, including changing the name of it, adding/deleting photos, as well as changing room amenities and facilities.
trivago Hotel Manager:

► You can contact Expedia support by phone 1-888-EXP-1STOP, or by email

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