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Personalized Variables in Emails

Last Updated: Feb 08, 2018 02:24PM EST

Personalized Variables

Personalized variables allow you to add information relating to a reservation or customer into your email. Basically, the system will substitute the variable with the corresponding value. Personalized variables are case sensitive... they must be all lowercase to work!

 
Personalized Variable Substituted With Example
Customer or Guest Information
${customer.first_name} The first name of the customer John
${customer.last_name} The last name of the customer Smith
${customer.full_name} The Full name of the customer John Smith
${customer.company} The company name Smith Photography
${customer.phone} The customer's phone number (212) 555-1212
${customer.work_phone} The customers's work number (877) 736-4195
${customer.cell_phone} The customer's mobile number (415) 867-5309
${customer.email} The customer's email address John@smithphoto.com
${customer.street_address} The first line of the customer's street address 123 N. Main Street
${customer.extended_address} Line two of the customer's street address Suite 7
${customer.city} The customer's city Anytown
${customer.region} The customer's state or province CA
${customer.postal_code} The customer's ZIP code 90210
${customer.country} The customer's country USA
Reservation or Bill Information
${reservation.check_in_date} The check in date of the reservation July 4th, 2017
${reservation.check_out_date} The check out date of the reservation July 8th, 2017
${reservation.created_on} The date the reservation was created June 12, 2017
${reservation.itemized_bill} The reservation's itemized bill which includes all billing items for each room in the reservation along with the total,amount paid, and remaining balance. (See below for example)
${reservation.itemized_payments} The reservation's itemized payments includes all individual payments made, with date and payment type listed out. (See below for example)
${reservation.subtotal} The total room charges before taxes $500.00
${reservation.taxes} The total amount of combined taxes $30.00
${reservation.total} The total amount of the reservation with taxes $530.00
${reservation.paid} The total amount the customer has paid $250.00
${reservation.remaining_balance} The total remaining balance the customer owes $280.00
${reservation.total_number_of_guests} The total number of guests on the reservation 2
${reservation.total_number_of_nights} The total number of nights for the reservation 2
${reservation.number_of_rooms} The total number of rooms on the bill 1
${reservation.channel} The channel as indicated on the bill. "Online" means they made it on your website. Booking.com
${reservation.confirmation_id} The unique Confirmation ID for the bill 1A23B45C
${reservation.special_accommodations} The special accommodations associated to the reservation Will be proposing on Saturday at breakfast.
${reservation.arrival_time} The arrival time for the guest as indicated on the reservation 4:00 PM
${reservation.rooms} A comma separated list of rooms associated to the reservation; for properties with Room Types, this variable will show the name of the Room Type Jungle Suite


One Bed King Suite
${reservation.individual_rooms} A comma separated list of rooms associated to the reservation; for properties with Room Types, this variable will show the specific Room assigned Room #102
${reservation.dietary_restrictions} The dietary restrictions associated with the reservation New diet; avoiding fatty foods
${reservation.additional_guest_names} The additional guest names on the reservation Jane
${reservation.directions} The directions information to the room(s) associated to the reservation. Programmed in each room's settings. The address fields are not displayed. Directions to the [room name]: line is added automatically. Directions to The Jungle Cottage:
The Jungle cottage is the farthest on the right. The code to the door is 1234. Parking is in the rear.
${reservation.room_additional_information} Additional information to the room(s) associated to the reservation. Programmed in each room's settings. Additional information for the [room name]: line is added automatically. Additional information for The Jungle Cottage:
Guests staying in the cottage also have full access to the main house. Click here to see special info about the cottage.
${today} Today's date February 29th, 2020
${business.cancellation_policy} Cancellation Policy (Programmed in Business Settings.) Reservations canceled more than 14 days in advance... 
${business.terms_and_conditions} Terms and Conditions (Programmed in Business Settings.) The Viewpoint is a non-smoking property...
Gift Certificate Variables
Only valid for selected gift certificate emails, as setup in Email Rules
${gift_certificate.code} The gift certificate's unique code 1A2B3C4D
${gift_certificate.comments} The gift certificate's comments You deserve it! Happy Birthday!
${gift_certificate.from} The person who the gift certificate is from Yours Truly
${gift_certificate.to} The recipient of the gift certificate Someone Special
${gift_certificate.expiration_date} The gift certificate's expiration date December 31, 2021
${gift_certificate.redeemable_value} The gift certificate's redeemable value $500.00
${gift_certificate.sale_price} The gift certificate's sale price $500.00

The personalized variable for ${reservation.itemized_bill} renders something like this:

Room: The Jungle Suite (July 4, 2017 - July 6, 2017) 2 adults
Best Available Rate
07/04/2016 Room $225.00
07/04/2016 Picnic Basket $50.00
07/05/2016 Room $225.00
 
Subtotal: $500.00
Taxes: $30.00
Total: $530.00
Amount Paid: $250.00
Remaining Balance: $280.00

The personalized variable for ${reservation.itemized_payments} renders something like this:

Payments 
09/30/2016 Credit Card Visa $1,150.00
10/27/2016 Credit Card Visa $1,150.00
11/28/2016 Credit Card Visa  $1,150.00 

Contact Us

d823003ec4e62f7c319afe831ca4aee6@thinkreservations.desk-mail.com
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