Congratulations on getting your ThinkReservations account!
A ThinkReservations Account Manager will make sure the following is properly setup before you go live:
- Payment Processor
- Channel Management and OTA connections
- Styling the look and feel of your online booking engine and email design
The below items will be verified during your onboarding process typically on the phone during your setup and training meeting.
There are a few things you have the ability to setup or change later at your discretion. This page describes everything you need before you go live. Once you are logged in to ThinkReservations, there is a Settings button on the top right that takes you to the configuration side of ThinkReservations.
Please note that sometimes an import will create a new account. Please consult with your Account Manager before making any changes so your work isn't lost.
- Business Configuration
- Room Configuration
- Email Configuration
Each employee should have a strong password and log out when they are done.
to see how to change your password.
Setup New Employees
You can have an unlimited number of employee accounts with unique permissions.
to see how to setup new employees.
Chart of Accounts (Revenue Accounts)
Revenue accounts in ThinkReservations allow you to "bucket" groups of items together for reporting purposes.
to see how to create Revenue Accounts.
Anytime you need to add anything to a bill at any point, it needs to be set up as an Item first.
to see how to create items.
Booking Engine Settings
The booking engine is what your customers interface with when making a reservation online.
to see how to manage your online booking engine's settings.
for a booking engine walk-through.
Business settings are where you configure some basic account settings.
to see how to configure your business settings.
Gift Certificates that exist in ThinkReservations (house certificates) have a configurable logo and policy.
to see how to set your default expiration date, upload a logo, and set your gift certificate policy.
Room settings is where you configure the name, description, occupancy, and photos (among others).
to see how to update or change your room settings.
Each room can be assigned amenities in the room settings, but they need to be created first. This is an optional feature to help your guests decide what room is right for them.
to see the amenities setting in ThinkReservations. Click New Amenity
and add each amenity that your rooms offer. Then you can assign them to your rooms in room settings. They will appear as a bulleted list under the room description on the online booking engine.
You can program your "Best Available Rate" or equivalent standard rack rate under rate types. Pricing can be configured for up to two years into the future. Reservations can be made in the online booking engine for only one year in advance. Staff can make reservations up to two years, provided there is pricing.
for instructions on how to set rates.
for an overview and detailed explanation of the rate type settings.
Email templates are the letters and other transactional emails that your business will be sending to customers. The templates include a friendly (arbitrary) name, a subject line, and a message. The subject and message can contain Personalized Variables
to make each email unique the reservation. ThinkReservations creates several standard email templates for you to make your own.
to see how to update an email template.
You can define what emails are sent out and when automatically based on the reservations check-in date: Two "reminder" emails before a guest checks in and a "followup" email after they check out. Confirmation emails are only automatically sent out when guests book online. When reservations are being made on the phone the system doesn't know when you are done editing the reservation, making payments, adding items, etc. so it is the staff's or innkeeper's responsibility to trigger the confirmation email. Email Rules is also where you upload the logo for the header on your emails.
to see how to set your emails rules.