ThinkReservations recommends that you configure your account to send a blind carbon copy (BCC) of all emails that go out to your customers to your own email. This way, you can review any email correspondence you have had with your customers via ThinkReservations by means of finding the BCC of the email your guest received.
► Setup Outlook Rule
► Setup Gmail Filter
▼ Setup your BCC email in ThinkReservations
Navigate to: https://manage.thinkreservations.com/settings/business-settings
ThinkReservations → Settings → Business Settings → BCC ALL CUSTOMER EMAILS TO
Enter a valid email, or multiple emails separated by a comma.
To prevent these emails from flooding your inbox, create a rule in your email client/program to automatically put those BCC emails into a separate folder.
You can create rules in Microsoft Outlook to automatically move your BCC emails to a folder other than your inbox. First, you will create a new rule, or modify your existing rule.
Open Rules and Alerts. (Keyboard shortcut: Alt + F, I, R)
Step 1 Conditions:
Check: "From people or public group"
Step 2 Actions:
Check: "Move it to the specified folder"
Specify: Specify the folder you wish to move them to
Step 3 Exceptions:
Check: "except if my name is in the To or Cc box"
Finish rule setup...
Give your rule a name
Turn on this rule
Optionally run this rule now on messages already in your inbox.
Review the rule description. It should read similar to below:
"Apply this rule after the message arrives
move it to the CustomerCopies folder
except if my name is in the To or Cc box"
► The folder name "CustomerCopies" should be replaced with whatever folder name you have that you want these emails to go into.
You can create rules in Gmail that will automatically move and flag emails as they come in to help automate your workflow. For example, you can have your ThinkReservations BCC emails and Notification emails skip the inbox, and automatically be put into a special folder.
1.) Log into your Google Mail account.
2.) Click here to navigate to "Labels" in settings.
3.) Under the "Labels" section, click the "Create new label" button.
4.) Enter any new label name, and click Create. Think on this as a folder for the emails to go to.
5.) Click here to navigate to "Filters and Blocked Addresses" in settings.
6.) Enter email@example.com in the From box in the top of the popup.
7.) To filter the BCC emails enter -to:firstname.lastname@example.org in the to box.
► To filter notification emails enter just your email address.
► For both types of emails to be in the same filter, simply leave the To box blank.
8.) Click "Create filter with this search".
9.) Check the following boxes:
Skip the inbox (Archive it)
Apply the label: Choose the label you created in step 4.
Never send it to Spam
Optional: Also apply filter to matching conversations.
10.) Click the "Create filter" button.
Check to make sure that Don't override filters is selected under Settings → Inbox → Filtered Mail.
You can edit your filter if need be by going back to "Filters and Blocked Addresses" in settings.