Support Center

Create a Room Package

Last Updated: Feb 07, 2018 02:02PM EST
ThinkReservations gives you the tools to offer your guests choices beyond just lodging and items. When you create a rate type with items or "Room Package" you are forcing your customers to make one buying decision:
Do they want just the lodging, or do they want the experience?



After the guest chooses the rate type they will then be asked what upsell items or enhancements they would like if you offer them.

How to setup  a "Rate Type" with items to create a room package:

First we will create a new Rate Type. ThinkReservations → Settings → Rate Types → New Rate Type

Answer the below questions in the new rate type to create your room package.

General Information Tab of the Edit Rate Type:

NAME
1.) What is the name of this rate type with items?

DESCRIPTION
2.) What's the description of this rate type? What's included? This is shown to the guest in the booking engine.

QUALIFIER
3.) Do guests need to stay a certain number of nights to qualify for this package?
Is there a Minimum? A maximum?
Does this package require a coupon code or promotion code?

ROOM TYPES
4.) What rooms are eligible for this package?

IS THIS RATE TYPE A PACKAGE?
If you select YES, when you have more than 2 packages that could display to your guests at the same time, they will collapse to save space. See the bottom of this article for a demonstration.

ADDITIONAL ITEMS
Items must be created first in Settings → Items
5.) What items are included in the "package"? (Including service fees, etc.)
6.) What is the cost of each item in the package? You can override the price.
7.) Do any of your items need to be "per night"?
8.) Do any of your items need to be "per guest"?

The items inside the rate type will only be exposed to you and your staff, not the guest.

Related: How to create Items

DEPOSIT TYPE
9.) What is the deposit policy for this rate type?
 
The numbers on the below image correspond with the above numbered questions.


Rates & Restrictions Tab of the Edit Rate Type:

Click Rates & Restrictions in the light blue bar at the top. This is where you set the base price of the room for the lodging portion of the package.



Two more important questions:

What is the base price of the rooms? Does is vary from the Best Available Rate?
Enter pricing (or Copy... from another rate type) for the LODGING portion.

When is the package available specifically?
Enter pricing only for the time frame the package is available.

How to enter pricing

Please take a look at this help document for more information on Items, Packages, and Rate Types with items.

Important Notes:
  • The guest DOES NOT see the individual line items that are inside the rate type. Use the DESCRIPTION to inform your guests what the package includes with their stay. (Number 2 question above.)
  • The price of the package can only be displayed as an Average Daily Rate --per night. E.g. $350/NIGHT
  • Taxes for the room and items are automatically calculated as programmed in Settings.

If you answer all of the above questions, you have everything you need to create a room package!
 

Frequently asked questions:


➽  How do I put a reservation into this package when I make their reservation over the phone?

After you make the reservation, click the down arrow to the right the Check in button. 


In the popup, you will be able to switch the guest into the proper Rate Type. Click Save Room when you are done and the package items and room rate will be updated.

➽ Do I set the inclusive total package price in the "Rates & Restrictions" tab of the rate type?

No, you set only the lodging portion of the package in the Rates & Restrictions tab. The rest of the package price comes from the included items on the General Information tab.

➽ Where do I set or indicate which taxes are applicable?

The taxes are handles automatically as they are setup for each item and room.

Taxes for the Items inside the rate type are setup for each individual item. Settings → Items → Item you wish to edit → Taxes section.

Taxes for the rooms/lodging are programmed on the room's settings page. Settings → Rooms → Room you wish to edit → Taxes section.

➽ How is the price of the package calculated?

The Grand Total package price is automatically calculated based on the above mentioned tax settings, and the prices set.

Room charges (as set in Rates & Restrictions)
+ Room taxes (as set in the room settings page)
+ Price of Items you've added (in the General Information tab of the rate type)
+ Item's taxes (as set in the Item's settings page.)
-------------
Grand Total of "Package".

Taxes are calculated on each line item one at a time for the most accuracy.

➽ My package is an inclusive price for 2-nights, but I'd like a booking guest to see it even if they select 3 nights, so that they can take the package with the additional price of the extra night. Is this possible?

This shouldn't be a problem. This is because of the way that the package is calculated -- Lodging plus Items. If you have Items in your package that are setup correctly, they should be able to stay as long as they wish. Just make sure to fix the pricing of the rooms in the Rates & Restrictions tab to only be _lodging_ fees. You get the higher price of the package by adding the package items under ADDITIONAL ITEMS.

➽ Can it show the total package price instead of the price per night?

The price of the package can only be displayed as an Average Daily Rate --per night. E.g. $350/NIGHT
This way the guest can more easily compare the price per night that they already see for your standard rate.

➽ How does it look for the guests booking online?

If you have a coupon code required for guests to qualify into this rate type they will need to enter the coupon code before they can see the rate type.



Customers choose the rate type at the same time as choosing the room. The other applicable rate types are shown alongside your other rates, such as your Best Available Rate. The least expensive rate types are listed first.

If you have three or more rate types that you have indicated are a package, and they show up at the same time, they will collapse with a message saying "+ 5 packages available    Starting at $XXX / NIGHT". You click the plus sign to expand. See the video below for a demonstration.



➽ What does the folio in ThinkReservations look like?

The name of the rate type is displayed at the top (denoted by the red box in the image below). The gray line that runs down the left of the room and items charges indicate that they are part of the package.



➽ What does the BILL look like when printed, and the itemized bill in the emails?

Printed Bill - Only the one line item for the package is printed for the guest:



Similarly, the Itemized Bill in the email only shows the single line item for the package:




If you any questions about rate types with items, please reach out to support!

 

Contact Us

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