Support Center

Change or Edit Guest Information

Last Updated: Mar 13, 2018 11:13AM EDT


Replace or change bill to a new or different customer:

If the name on the bill is the incorrect customer or guest, you can associate a different customer record with the bill. You can also create a new customer and associate with the bill at the same time if the guest is not in your customer database.
[If the record shows the correct customer, but has missing or incorrect information, see below for instructions on how to update the record from within the bill.]

To replace the customer: Click on the customer name and replace the name with the correct name of the guest. The system will search your database attempt to find a match.

If you find a match: Click on the corresponding record to associate this guest with the bill in place of the one previously set.

If you do not find a match: Click the Add New Customer button as seen below.



In the Add New Customer form, fill out the new customer's information to the best of your ability, then click Add Customer 
at the bottom of the form.

 
 

Update customer record from within the bill:


If the customer or guest's information on a bill needs to be updated, you can do so very quickly from within the reservation. For example, if you wanted to update the customer notes, or update a phone number.
[You can also edit or update information the customer record directly in Customers page found in the black bar at the top.]

All bills and reservations associated with this customer will show the updated information once saved since the edit is being made for the customer, not the bill.

To update the customer: Click on the customer name and choose the orange Edit Customer option in the
drop-down that comes up after you click the name.






Update the guest's record and click the green Save Customer button on the top right. After you make changes here, the customer record you are editing will be updated, and changes will be reflected on all past and future bills and reservations.


 

Contact Us

d823003ec4e62f7c319afe831ca4aee6@thinkreservations.desk-mail.com
http://assets3.desk.com/
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