Support Center

Frequently Asked Questions about Airbnb

1. How do I handle taxes for Airbnb reservations?
 2. What's the Difference between Limited Sync and Sync Everything?
3. How does Airbnb determine a listing's occupancy?
4. Why isn't my room syncing with Airbnb?
5. I connected ThinkReservations to the wrong Airbnb! How can I correct this?
6. How does Airbnb determine their commissions?
7. If I merge a preexisting listing in Airbnb with the listing I create in ThinkReservations, will it impact my host status, search results, or reviews?

1. How do I handle taxes for Airbnb reservations?


Airbnb recently issued a new rule stating that they will be collecting and remitting occupancy taxes for certain areas. If Airbnb is collecting and remitting any taxes for your property, you must have a separate rate type for Airbnb in ThinkReservations. If Airbnb is not collecting and remitting any taxes for your property, then you must collect all applicable taxes from Airbnb guests when they arrive at your property. You can add verbiage to your Airbnb Listing Summary which states you will be collecting taxes upon check in. 

To see exactly which taxes Airbnb collects  for your area, log into Airbnb:
1. Go to Your Listings and select a listing
2. Click Manage listing
3. Click Local laws
4. If you see a section for occupancy taxes, go to the booking page to confirm there's also a section for occupancy taxes there. 
 
If Airbnb collects some or all of your taxes, you must create an Airbnb Rate type in ThinkReservations. Click here for more information on creating a rate type. Once the rate type is created, make sure that it is mapped to your Airbnb Listings in Settings > Airbnb. Finally, navigate to Settings > Rate Types:
1. Click on AIRBNB rate
2. On the General Information tab, where it says in the center "OVERRIDE TAXES"
3. Change that to YES
4. Mark with a check mark the taxes NOT being collected by Airbnb (aka the taxes you are responsible to collect from the guest)
5. Click Save. 


2. What's the Difference between Limited Sync and Sync Everything?


With Sync Everything, Airbnb will not only collect rates and availability from ThinkReservations, but all information in the listings' settings in Settings > Airbnb. This includes listings summary, amenities, check in window, cleaning fee, and images, among other things. Airbnb will also pull the maximum number of adults and number of bedrooms from the rooms' settings in Settings > Rooms. 

With Limited Sync, Airbnb only receives rates and availability from ThinkReservations. All other information regarding the unit (including occupancy, listing description, etc) is pulled from the what you've set up for the listing on your Airbnb account. This option can be handy if you don't want to offer Airbnb the same number of guests you would accept directly over the phone or on your website. 


3. How does Airbnb determine a listing's occupancy?


For listings marked as "Sync Everything," Airbnb pulls occupancy from ThinkReservations' Settings > Rooms. ThinkReservations send the maximum number of adults to prevent issues with occupancy.  However Airbnb doesn't allow for us to specify adults and children. If you would like to offer a different occupancy to Airbnb, you can opt for limited sync, rather than full sync of the listing. 
 

4. Why isn't my room syncing with Airbnb?

There are a number of possible reasons your listing is not synced with Airbnb:
  • In Settings > Rooms, any of these Options are marked:
  • There are less than 5 amenities marked in the listing page.
  • There are less than 7 high resolution images for the listing.
  • The Listing Summary is blank.
  • There is less than 30 days of availability over the next 12 months for the listing. 
  • The listing is still pending approval. After the new listing(s) are created, it will take 2-8 days for Airbnb to process and approve.
 

5. I connected ThinkReservations to the wrong Airbnb! How can I correct this?

To connect your ThinkReservations account to the correct Airbnb account, you must first disconnect the wrong Airbnb account from ThinkReservations. There are two methods you can use to disconnect your ThinkReservations account from your Airbnb account. Which method you choose depends on which type of Airbnb account you have. Please review the two methods below and follow the steps accordingly. 

METHOD 1
Log into your Airbnb account.
Click on your profile photo/icon in the top right and select Account. 
You should then see this screen (if you don't see this screen, go to Step 3 of Method 2):


image


 
  1. Select Privacy & sharing >
  2. Find ThinkReservations under the Connected Apps section and select 'Remove Access'. 
  3. Follow the prompts to complete the removal.
  4. If you do not want any listings to remain on this Airbnb account, please go to Host > Listings.
  5. Click the three dots to the far right of any listings that you want to be deactivated and click edit.
  6. The listing will open in a new tab; scroll to the bottom and select Edit in the Listing status section.
  7. Select 'Change Status' and then 'Deactivate'. Note: Deactivating will permanently remove the listing and all reviews from your Airbnb account. It cannot be undone. You may want to consider unlisting instead of deactivation.
  8. Walk through the steps to deactivate your listings on that account.
  9. See additional information below for reconnecting if needed.

METHOD 2
 
  1. Log into your Airbnb account.
  2. Click on your profile photo/icon in the top right and select Account. 
  3. You should then see this screen (if you don't see this screen, go to Step 3 of Method 1):

    image


     
  4. Select 'Connected Apps' from the menu on the left.
  5. Click on ThinkReservations to open the menu for it and then select 'Remove App'. 
  6. Follow the prompts to complete the removal. 
  7. If you do not want any listings to remain on this Airbnb account, please go to Host > Listings.
  8. Click the three dots to the far right of any listings that you want to be deactivated and click edit.
  9. The listing will open in a new tab; scroll to the bottom and select Edit in the Listing status section.
  10. Select 'Change Status' and then 'Deactivate'. Note: Deactivating will permanently remove the listing and all reviews from your Airbnb account. It cannot be undone. You may want to consider unlisting instead of deactivation.
  11. Walk through the steps to deactivate your listings on that account.
  12. See additional information below for reconnecting if needed.

ADDITIONAL INFORMATION FOR RECONNECTING

Once you disconnect, you may need to reconnect to an alternative Airbnb account. 

If you haven't set up your Airbnb listings in ThinkReservations yet, please follow the steps outlined in this support article: Getting Started with Airbnb. Please use this link to schedule an appointment with a member of our OTA team if you would like assistance with the setup: https://calendly.com/ota-team

If you already had listings set up within your ThinkReservations account, our tech team may be able to push them to the newly connected Airbnb account, rather than you recreating them. Please reply to this email letting us know you have connected to the correct Airbnb account and would like your listings pushed back over to Airbnb. Please make sure to include your Airbnb username and password in the email. We will then send the request to our tech team to push your listings and let you know when the process has completed. 



 

6. How does Airbnb determine their commissions?


Airbnb passes a majority of the fees for their service to the guest, but there are fees they will withhold from you as a host. Airbnb determines the percentage their fee will be on the strictness of your cancellation policy choice. For properties that choose the Flexible or Moderate cancellation policy the Airbnb-charged commission is 3% and the property is reimbursed up to 3 days after check-in. For Strict or Super Strict 30 or 60, the commission changes to 5% and Airbnbwill reimburse the property up to 30 or 60 days respectively in advance on the check-in date, provided the guest booked that far in advance. For full details on Airbnb's Cancellation Policy options, click here.

Airbnb supports multiple payout methods: Bank Transfer, Paypal, or they can add funds to a Debit card. The only method that is fee-free is direct deposit, however. It's possible to accept and receive reservations without a payout method setup, so review your payout method in your Airbnb account.

Airbnb recently added another option to include all Airbnb service fees in the room rate, in which case the fees they retain would be 14%. For more information on Airbnb service fees, click here. 

 

7. If I merge a preexisting listing in Airbnb with the listing I create in ThinkReservations, will it impact my host status, search results, or reviews?


No--merging preexisting Airbnb listings with new listings created in ThinkReservations will not impact your host status, search results, or reviews. Once merged, the listing will retain the same listing ID it had previously in your Airbnb account. 


 
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