Support Center


  • Change Dates or Occupancy for a Reservation

    In ThinkReservations you can edit the reservation to reflect changes that need to be done. If your guest would...

    Dec 20, 2016 08:47AM EST
  • Add or Remove a Room on a Reservation

    When you access the details of a reservation, you are shown all the rooms associated to the reservation and it...

    Dec 20, 2016 08:47AM EST
  • Change or Edit Guest information

    Replace or change bill to a new or different customer: If the name on the bill is the incorrect customer or ...

    Jul 02, 2017 06:25PM EDT
  • Cancel a reservation

    When a customer calls or emails to let you know that they need to cancel, there are some steps that need to be...

    Feb 04, 2018 01:48PM EST
  • How to reinstate a canceled bill

    If you canceled a bill, but need to reinstate or undo the cancellation for some reason, follow the below steps...

    Aug 10, 2016 01:20PM EDT
  • Tax Exempt

    ThinkReservations offers a way to easily modify an individual reservations taxes. Inside the reservation/bill ...

    Mar 17, 2017 03:03PM EDT
  • Navigating the Reservation Calendar

    The Reservation Calendar provides a simple and effective way to view your availability, past and future reserv...

    Feb 15, 2018 09:34AM EST
  • Creating Phone Reservations

    Taking a reservation over the phone is easy! You likely will be able to give the guest an indication of availa...

    Feb 13, 2018 01:44PM EST
  • Managing Blackouts

    ThinkReservations allows you to create a blackout that prevents anyone from reserving the room(s) during the t...

    Feb 15, 2018 09:36AM EST

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