Support Center


  • Modify Dates, Occupancy, Rate, Room, and Status for a Reservation

    Learn how reservations can easily be modified as needed. Editing Arrival/Departure Dates, Room, Rate Type, ...

    Jun 13, 2018 11:42AM EDT
  • Add or Remove a Room on a Reservation

    When you access the details of a reservation, you are shown all the rooms associated to the reservation and it...

    Feb 08, 2019 09:08PM EST
  • Change or Edit Guest Information

    Replace or change bill to a new or different customer: If the name on the bill is the incorrect customer or g...

    Mar 13, 2018 11:13AM EDT
  • Cancel a Reservation

    When a customer calls or emails to let you know that they need to cancel, there are some steps that need to be...

    Aug 14, 2019 05:02PM EDT
  • How to reinstate a canceled bill

    If you canceled a bill, but need to reinstate or undo the cancellation for some reason, follow the below steps...

    Aug 10, 2016 01:20PM EDT
  • Tax Exempt

    ThinkReservations offers a way to easily modify an individual reservation's taxes. Inside the reservation/bill...

    Aug 14, 2019 05:03PM EDT
  • Navigating the Reservation Calendar

    The Reservation Calendar provides a simple and effective way to view your availability, past and future reserv...

    Apr 02, 2019 01:54AM EDT
  • Creating Phone Reservations

    Taking a reservation over the phone is easy! You likely will be able to give the guest an indication of availa...

    Mar 15, 2019 01:12PM EDT
  • Managing Blackouts

    ThinkReservations allows you to create a blackout that prevents anyone from reserving the room(s) during the t...

    Mar 15, 2019 12:59PM EDT
  • Calendar Notes

    In the Calendar Notes setting, you can create reminders to appear on the Reservation Calendar. These could be ...

    May 24, 2019 11:40AM EDT

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