Support Center

How to Retain a Credit Card

In ThinkReservations you can retain a customer's credit card to a bill or reservation to your connected payment gateway. If specified, you can also retain a card to a customer or guest. A credit card that is retained can be used to charge the deposit and remaining balance, as well as charges for any items, services, fees, or incidentals the guest may incur. Even if the guest cancels the bill, you can still charge the retained credit card as long as the card is still valid.

Once you manually key in a credit card, it is retained for that reservation.
If you select "Yes" to Save credit card to customer? then that card will also be saved for the customer or guest's other bills or reservations unless deleted.

You cannot associate a credit card that is attached to the reservation only and move it to the customer. You must input the credit card and specifically decide to associate it to the customer.




If the bill does not yet have a credit card retained, a box similar to the above will show on the bottom right of the bill just below the remaining balance.

Fill out the form with the customers billing information. After you click "Add Credit Card" ThinkReservations will send the details to your connected payment gateway to attempt to validate the card. If successful, the card will be retained with your payment gateway for use in ThinkReservations. If unsuccessful, ThinkReservations will display the error coming from your connected payment gateway on why they were unable to retain the card. Please reach to them to help understand why the card is having trouble.

Once a credit card has successfully been retained ThinkReservations will display the following message in place of the form:



When you have multiple cards retained, the newest card will be at the top of the list.

How to charge a retained card:
You can charge a retained credit card as needed by selecting "New Payment" and choosing "Credit Card" from the list of payment methods.

How to run a credit card

 

Retain Multiple Cards

If you need to retain additional credit cards within a bill, choose NEW PAYMENT. Then select "Credit Card" as the payment type. A drop-down box will display with the last four digits of the card and the customer name. Click on this. Choose New... A popup box will appear for you to enter the new card information.

ThinkReservations displays the name associated with the card, as well as the last four digits of the card number for your reference. The drop-down list shows the retained cards in the order in which they were entered, with the first card entered at the top.
Newest cards will always be at the top.
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