Personalized Variables
Personalized variables allow you to add information relating to a reservation or customer into your emails and print templates. Basically, the system will substitute the variable with the corresponding value. Personalized variables are case sensitive: they must be all lowercase to work!
| Personalized Variable | Substituted With | Example |
|---|---|---|
| Customer or Guest Information | ||
| ${customer.first_name} | The first name of the customer | John |
| ${customer.last_name} | The last name of the customer | Smith |
| ${customer.full_name} | The Full name of the customer | John Smith |
| ${customer.company} | The company name | Smith Photography |
| ${customer.phone} | The customer's phone number | (212) 555-1212 |
| ${customer.work_phone} | The customer's work number | (877) 736-4195 |
| ${customer.cell_phone} | The customer's mobile number | (415) 867-5309 |
| ${customer.email} | The customer's email address | John@smithphoto.com |
| ${customer.street_address} | The first line of the customer's street address | 123 N. Main Street |
| ${customer.extended_address} | Line two of the customer's street address | Suite 7 |
| ${customer.city} | The customer's city | Anytown |
| ${customer.region} | The customer's state or province | CA |
| ${customer.postal_code} | The customer's ZIP code | 90210 |
| ${customer.country} | The customer's country | USA |
| Reservation or Bill Information | ||
| ${reservation.check_in_date} | The check in date of the reservation | July 4th, 2017 |
| ${reservation.check_out_date} | The check out date of the reservation | July 8th, 2017 |
| ${reservation.created_on} | The date the reservation was created | June 12, 2017 |
| ${reservation.itemized_bill} | The reservation's itemized bill which includes all billing items for each room in the reservation along with the total, amount paid, and remaining balance. | (See below for example) |
| ${reservation.itemized_payments} | The reservation's itemized payments includes all individual payments made, with the date and payment type listed out. | (See below for example) |
| ${reservation.subtotal} | The total room charges before taxes | $500.00 |
| ${reservation.taxes} | The total amount of combined taxes | $30.00 |
| ${reservation.total} | The total amount of the reservation with taxes | $530.00 |
| ${reservation.paid} | The total amount the customer has paid | $250.00 |
| ${reservation.remaining_balance} | The total remaining balance the customer owes | $280.00 |
| ${reservation.total_number_of_guests} | The total number of guests on the reservation | 2 |
| ${reservation.total_number_of_nights} | The total number of nights for the reservation | 2 |
| ${reservation.number_of_rooms} | The total number of rooms on the bill | 1 |
| ${reservation.channel} | The channel as indicated on the bill. "Online" means they made it on your website. | Booking.com |
| ${reservation.confirmation_id} | The unique Confirmation ID for the bill | 1A23B45C |
| ${reservation.special_accommodations} | The special accommodations associated with the reservation | Will be proposing on Saturday at breakfast. |
| ${reservation.arrival_time} | The arrival time for the guest as indicated on the reservation | 4:00 PM |
| ${reservation.rooms} | A comma separated list of rooms associated with the reservation; for properties with Room Types, this variable will show the name of the Room Type | Jungle Suite One Bed King Suite |
| ${reservation.individual_rooms} | A comma separated list of rooms associated with the reservation; for properties with Room Types, this variable will show the specific Room assigned | Room #102 |
| ${reservation.dietary_restrictions} | The dietary restrictions associated with the reservation | New diet; avoiding fatty foods |
| ${reservation.additional_guest_names} | The additional guest names on the reservation | Jane |
| ${reservation.directions} | The directions information to the room(s) associated with the reservation. Programmed in each room's settings. The address fields are not displayed. Directions to the [room name]: line is added automatically. | Directions to The Jungle Cottage: The Jungle cottage is the farthest on the right. The code to the door is 1234. Parking is in the rear. |
| ${reservation.room_additional_information} | Additional information to the room(s) associated with the reservation. Programmed in each room's settings. Additional information for the [room name]: line is added automatically. | Additional information for The Jungle Cottage: Guests staying in the cottage also have full access to the main house. Click here to see special info about the cottage. |
| ${today} | Today's date | February 29th, 2020 |
| ${business.cancellation_policy} | Cancellation Policy (Programmed in Business Settings.) | Reservations canceled more than 14 days in advance... |
| ${business.terms_and_conditions} | Terms and Conditions (Programmed in Business Settings.) | The Viewpoint is a non-smoking property... |
| Gift Certificate Variables Only valid for selected gift certificate emails, as setup in Email Rules | ||
| ${gift_certificate.code} | The gift certificate's unique code | 1A2B3C4D |
| ${gift_certificate.comments} | The gift certificate's comments | You deserve it! Happy Birthday! |
| ${gift_certificate.from} | The person who the gift certificate is from | Yours Truly |
| ${gift_certificate.to} | The recipient of the gift certificate | Someone Special |
| ${gift_certificate.expiration_date} | The gift certificate's expiration date | December 31, 2021 |
| ${gift_certificate.redeemable_value} | The gift certificate's redeemable value | $500.00 |
| ${gift_certificate.sale_price} | The gift certificate's sale price | $500.00 |
The personalized variable for ${reservation.itemized_bill} renders something like this:
| Room: The Jungle Suite (July 4, 2017 - July 6, 2017) 2 adults | ||
| Best Available Rate | ||
| 07/04/2016 | Room | $225.00 |
| 07/04/2016 | Picnic Basket | $50.00 |
| 07/05/2016 | Room | $225.00 |
| Subtotal: | $500.00 | |
| Taxes: | $30.00 | |
| Total: | $530.00 | |
| Amount Paid: | $250.00 | |
| Remaining Balance: | $280.00 | |
The personalized variable for ${reservation.itemized_payments} renders something like this:
Payments
09/30/2016 Credit Card Visa $1,150.00
10/27/2016 Credit Card Visa $1,150.00
11/28/2016 Credit Card Visa $1,150.00