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Personalized Variables in Emails

Personalized Variables

Personalized variables allow you to add information relating to a reservation or customer into your email. Basically, the system will substitute the variable with the corresponding value. Personalized variables are case sensitive: they must be all lowercase to work!


 

Personalized VariableSubstituted WithExample
Customer or Guest Information
${customer.first_name}The first name of the customerJohn
${customer.last_name}The last name of the customerSmith
${customer.full_name}The Full name of the customerJohn Smith
${customer.company}The company nameSmith Photography
${customer.phone}The customer's phone number(212) 555-1212
${customer.work_phone}The customer's work number(877) 736-4195
${customer.cell_phone}The customer's mobile number(415) 867-5309
${customer.email}The customer's email addressJohn@smithphoto.com
${customer.street_address}The first line of the customer's street address123 N. Main Street
${customer.extended_address}Line two of the customer's street addressSuite 7
${customer.city}The customer's cityAnytown
${customer.region}The customer's state or provinceCA
${customer.postal_code}The customer's ZIP code90210
${customer.country}The customer's countryUSA
Reservation or Bill Information
${reservation.check_in_date}The check in date of the reservationJuly 4th, 2017
${reservation.check_out_date}The check out date of the reservationJuly 8th, 2017
${reservation.created_on}The date the reservation was createdJune 12, 2017
${reservation.itemized_bill}The reservation's itemized bill which includes all billing items for each room in the reservation along with the total, amount paid, and remaining balance.(See below for example)
${reservation.itemized_payments}
The reservation's itemized payments includes all individual payments made, with the date and payment type listed out.(See below for example)
${reservation.subtotal}The total room charges before taxes$500.00
${reservation.taxes}The total amount of combined taxes$30.00
${reservation.total}The total amount of the reservation with taxes$530.00
${reservation.paid}The total amount the customer has paid$250.00
${reservation.remaining_balance}The total remaining balance the customer owes$280.00
${reservation.total_number_of_guests}The total number of guests on the reservation2
${reservation.total_number_of_nights}The total number of nights for the reservation2
${reservation.number_of_rooms}The total number of rooms on the bill1
${reservation.channel}The channel as indicated on the bill. "Online" means they made it on your website.Booking.com
${reservation.confirmation_id}The unique Confirmation ID for the bill1A23B45C
${reservation.special_accommodations}The special accommodations associated with the reservationWill be proposing on Saturday at breakfast.
${reservation.arrival_time}The arrival time for the guest as indicated on the reservation4:00 PM
${reservation.rooms}A comma separated list of rooms associated with the reservation; for properties with Room Types, this variable will show the name of the Room TypeJungle Suite


One Bed King Suite
${reservation.individual_rooms}A comma separated list of rooms associated with the reservation; for properties with Room Types, this variable will show the specific Room assignedRoom #102
${reservation.dietary_restrictions}The dietary restrictions associated with the reservationNew diet; avoiding fatty foods
${reservation.additional_guest_names}The additional guest names on the reservationJane
${reservation.directions}The directions information to the room(s) associated with the reservation. Programmed in each room's settings. The address fields are not displayed. Directions to the [room name]: line is added automatically.Directions to The Jungle Cottage:
The Jungle cottage is the farthest on the right. The code to the door is 1234. Parking is in the rear.
${reservation.room_additional_information}Additional information to the room(s) associated with the reservation. Programmed in each room's settings. Additional information for the [room name]: line is added automatically.Additional information for The Jungle Cottage:
Guests staying in the cottage also have full access to the main house. Click here to see special info about the cottage.
${today}Today's dateFebruary 29th, 2020
${business.cancellation_policy}Cancellation Policy (Programmed in Business Settings.)Reservations canceled more than 14 days in advance... 
${business.terms_and_conditions}Terms and Conditions (Programmed in Business Settings.)The Viewpoint is a non-smoking property...
Gift Certificate Variables
Only valid for selected gift certificate emails, as setup in Email Rules
${gift_certificate.code}The gift certificate's unique code1A2B3C4D
${gift_certificate.comments}The gift certificate's commentsYou deserve it! Happy Birthday!
${gift_certificate.from}The person who the gift certificate is fromYours Truly
${gift_certificate.to}The recipient of the gift certificateSomeone Special
${gift_certificate.expiration_date}The gift certificate's expiration dateDecember 31, 2021
${gift_certificate.redeemable_value}The gift certificate's redeemable value$500.00
${gift_certificate.sale_price}The gift certificate's sale price$500.00


The personalized variable for ${reservation.itemized_bill} renders something like this:


Room: The Jungle Suite (July 4, 2017 - July 6, 2017) 2 adults
Best Available Rate
07/04/2016Room$225.00
07/04/2016Picnic Basket$50.00
07/05/2016Room$225.00
 
Subtotal:$500.00
Taxes:$30.00
Total:$530.00
Amount Paid:$250.00
Remaining Balance:$280.00


The personalized variable for ${reservation.itemized_payments} renders something like this:


Payments 

09/30/2016 Credit Card Visa $1,150.00
10/27/2016 Credit Card Visa $1,150.00
 11/28/2016 Credit Card Visa  $1,150.00

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