Reservations Reports

The Reservations reports consist of 13 reports. Exported reports also include the guest's email address.

Reservations by Booking Date

This report displays reservations that were booked within a specific date range.  Only bills associated with a room reservation are included in this report.  Reported dollar amounts include room and non-room charges. Sorted by date booked.

Reservations by Arrival Date

This report displays reservations that are arriving within a specific date range.  Only Confirmation IDs associated with a room reservation are included in this report.  Reported dollar amounts include room and non-room charges.

Canceled Reservations

This report displays all reservations that were canceled within a specific date range. Reported are canceled amounts for tracking lost revenue and the post-cancellation values for cancellation fees and other charges that guests are held accountable for after cancellation. The notes section will show the reason for cancelation if one is present on the reservation.

Reservations by Channel

This report displays Confirmation IDs with reservations that are arriving within a specific date range and groups them by booking channel.  Only Confirmation IDs associated with a room reservation is included in this report.  Reported dollar amounts include room and non-room charges.

Reservations by Payment Status

This report displays Confirmation IDs with reservations that are arriving within a specific date range and groups them by payment status. Confirmations are grouped by the following payment statuses: No Payment, Partially Paid, and Paid in Full. Reported dollar amounts include room and non-room charges.  It is recommended that you run this report for a period of a few months to get the full picture of any confirmations requiring attention.

Reservations by Attribute

This report displays bill attribute information for Confirmation IDs with room reservations within a specific date range. Only Confirmation IDs with room reservations that have a custom bill attribute entered are included.  You must select an attribute to be displayed, which is why we recommend the first option on multiple-choice attributes be blank.  Reported dollar amounts include room and non-room charges, excluding any taxes.

Reservations by Agent

This report groups reservations within a specific date range by the agent that created them. The agents are your staff/users in the system. You can choose the report to display reservations “Booked,” “Arriving,” or “In House” between the dates selected.  The agents are identified by their user login ID.   The agent “ThinkReservations” will include all non-phone reservations.  Reported dollar amounts include all charges, including tax for each Confirmation ID.

Booking Pace Report

This report compares the rate at which customers make reservations at one point in time versus another point in time. The dates you select are flexible to allow comparison of any points in time and any date ranges that you want to compare.  “Booked As Of” date -  includes reservations booked up to the close of the previous day. This is because the report shows booked as of the beginning of that day, and won't include reservations made that day. Not included are Point of Sales (POS) sales like gift certificates or sales on canceled reservations.

Guest Forecast

This report displays the number of overnight guests that will be at your business within a specified date range, based on reservations booked to date.  Results will display the number of rooms arriving, staying over and departing as well as the number of adults and children in-house.  The number of people corresponds to the rooms arriving and staying over.  Additional information includes the number of nights booked and nights blacked out.  By entering dates in the past, you can access historical information on the number of adults and children that have stayed with you.

Note for Occupancy Reports

Occupancy Reports exclude rooms that should not be counted for occupancy as per Room Settings.  You can choose to view occupancy by day, week, month, quarter, or year within the date range specified. The report displays # Days (in the date range specified), # Rooms, # Available Rooms (room nights available in the date range specified), # Nights Booked, # Nights Blacked Out, Occupancy (#Nights Booked / #Available Rooms), and Occupancy w/Blackouts.

The following may apply (using this example - you have Room 1 and Room 2 which are individually bookable rooms.  You also have Room A which is linked to Rooms 1 and 2 so they can be booked together):

► If you have linked rooms and you did not exclude them from occupancy

# Rooms and # Available Rooms will include linked rooms.  Room A is counted as an available room in addition to Rooms 1 and 2.

# Nights Booked will include linked rooms.  Room A is counted as occupied for the nights that it is specifically booked.  Rooms 1 and 2 are not counted as occupied for the nights that Room A is booked, but is counted for the nights that they are individually booked.

► If you have linked rooms and you exclude them from occupancy

# Rooms and # Available Rooms will include only “real” rooms.  Room A is not counted as an available room.

# Nights Booked will include only “real” rooms.  Nights booked as Room A are not included.  Only nights booked individually as Room 1 and Room 2 are included.

Occupancy by Date

This report displays occupancy information by date for the date range selected.  Reported details include number of rooms available, number of rooms occupied and number of rooms blacked out.  Occupancy is calculated both with and without blackouts.  The total for the period selected is reported, with a breakdown by day, week, month, quarter, or year.

Occupancy by Room

This report displays occupancy information by room for the date range selected.  Reported details include number of rooms available, number of rooms occupied and number of rooms blacked out.  Occupancy is calculated both with and without blackouts.  The total for the period selected is reported along with subtotals by room.  You can choose to display by day, week, month, quarter, or year for each room.

Occupancy by Room Type

This report displays occupancy information by room type for the date range selected.  Reported details include number of rooms available, number of rooms occupied and number of rooms blacked out.  Occupancy is calculated both with and without blackouts.  The total for the period selected is reported along with subtotals by room type.  You can choose to display by day, week, month, quarter, or year for each room type.

Geographic Origin

This report displays the geographic origin of all reservations arriving within a specific date range.

S
Sean is the author of this solution article.

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