Please visit our new help center at help.thinkreservations.comYou can also access this by clicking the ? button inside ThinkReservations.

Managing Your Packages

In ThinkReservations, a "Package" is simply a collection or grouping of "Items." This is beneficial because a package can contain items that are taxed differently. Each line item in a package is transparent for you and your staff but is shown only as the package name in the bill for your guests. This means that you can add items such as service fees and wholesale priced items without displaying them each to the customer. Items that will be added to a Package need to be set up as an item first.

Navigate to Settings ⟶ Packages

You will see a list of your existing Packages. Simply click on the row of the package that you would like to edit. To create a new package, click the New button at the top right.


The list of packages gives you a quick overview of your existing packages:

  • Name of package
  • Items listed in the package
  • Total package price
  • Is the package currently being upsold

This list here is also where you upload a photo for the package to accompany its name and description when upselling this package online.


Edit the details for the Package

Click on the row of the packs you wish to edit. This will take you to the Edit Package page.

: Name of the package as is displayed online (if upselling) and in your bills.

DESCRIPTIONIf you are upselling this package online, the description you set here will be displayed in the online booking engine after a guest has selected a room. It is important to note that your description should indicate to the guest what they are getting since they do not see a line-item breakdown of the items inside the package.

Items: Click the Add Item button to add a new item to this package. Choose the item from the dropdown, override the price if you need to. Repeat for each item you need to include in your package.

PRICE: Override the price this item will add to the overall cost of the package. Changes you make here do not affect the item price on other packages or of the item itself.

Remove: Click the Remove button to delete that item from the package.

Delete: Click the Delete button to delete the entire package. 

Please note that changes you make to packages do not effect bills that currently or previously contained that package. (This is true for Items as well.)

Note that in the above example, we are not upselling this item in the ThinkReservations online booking engine. We can see this because the box is not checked.

Sell the Package in your ThinkReservations online booking engine

If you also want to sell this item online, Check the Upsell to Customers who are making a reservation online box. This will allow a guest to add this item to their bill on their own when making a reservation through the booking engine.

TIP: If you are upselling an item, make sure to fill out the DESCRIPTION, as this is what accompanies the item in the online booking engine.

Fill out the UPSELL POLICY as you see fit.

ELIGIBLE ROOM TYPES: Specify if this item can be purchased with all or a select group of room types.

ELIGIBLE DATES: Specify if this item can be purchased every day of the week, specific days of the week, or during specific time periods.

MINIMUM NUMBER OF NIGHTS NEEDED TO ADD THIS ITEM: Enter the number of nights required for a guest to stay before this item is eligible. Leave blank to indicate no minimum.

MAXIMUM NUMBER OF NIGHTS NEEDED TO ADD THIS ITEM: Enter the maximum number of nights a guest can stay for this item to be eligible. Leave blank to indicate no maximum.

MAXIMUM NUMBER OF ITEMS A GUEST CAN ADD PER ROOM: Enter the maximum quantity a guest can add per room. If you indicate a number, a drop-down quantity box will be displayed. Leave blank to indicate a maximum of 1.

NUMBER OF DAYS OF ADVANCE NOTICE NEEDED IN ORDER TO UPSELL THIS ITEM: Enter the number of days of lead time that you would like for this item. This allows for a minimum notice to prepare for certain items.

In the above example, we are upselling the Romance Package but with these specific qualifiers:


  • You must be staying in a suite
  • You must be staying on a Friday, Saturday, or Sunday
  • You cannot add/order more than one package per room (Since I didn't specify, the default maximum is 1 per room.)
  • You must be booking your room at least five days in advance

When you are done, click the Save button at the bottom.

To change or upload the photo associated with this package:

Upload a small image if upselling this package online. The image will show alongside the description in the online booking engine to help entice guests to purchase. A stock photo will work fine.
  • Click the Photo link to the right of the name of the package.
  • Depending on your Internet browser, click Browse... or  Choose File and select an image from your computer.
  • Click the Save button at the bottom.

When you click the ADD ITEM button on a bill or reservation, the drop-down will populate with the changes you have made, if any, to the packages. The drop-down will put them at the bottom, prefaced with [Pkg] before the package name, then in alphabetical order.

 If you would like to change the sort order that they are displayed in the online booking engine, contact support so we can reorder them for you.


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