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FAQs

General FAQs

  • Contacting ThinkReservations
  • Resources for Responding to COVID-19
  • How Do I Update My Rates?
  • Why is My Reservation Calendar Grayed Out?
  • How to Discount a Bill or Reservation
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OTA FAQs

  • Booking.com
  • Expedia
  • Airbnb

Video Library

Instructional Videos

  • Onboarding Training Videos
  • Front Desk Staff Training Videos
  • Navigating the Reservation Calendar Video
  • Reservation Overview Video
  • Taking a Reservation Over the Phone Video
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Webinars

  • ThinkMessenger Webinar
  • Folios & Group Reservations Webinar
  • Have Your Way with the OTAs: Finding Your Happily-Ever-After
  • Upsell Portal Webinar
  • Creating Promotions in ThinkReservations Webinar
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Channel Management

Channel Management - OTAs

  • Channel Manager Overview
  • Control OTAs Rates and Availability
  • Using iCal Links
  • Getting Started with Glamping Hub
  • Working with OTA reservations

Expedia

  • Getting Started with Expedia
  • Frequently Asked Questions about Expedia
  • Expedia Information Request Email

Booking.com

  • Getting Started with Booking.com
  • Frequently Asked Questions About: Booking.com
  • Booking.com Information Request Email

Airbnb

  • Getting Started with Airbnb
  • Frequently Asked Questions about Airbnb
  • How To: Disconnect and Reconnect Airbnb Account
  • How To: "Unlist" an Airbnb listing
  • How To: Disconnect an Airbnb Listing

Tripadvisor

  • Getting Started with Tripadvisor TripConnect
  • Troubleshooting TripConnect
  • Getting Started With Tripadvisor Instant Booking
  • Frequently Asked Questions about Tripadvisor Instant Booking

HotelTonight

  • Getting Started with HotelTonight
  • Frequently Asked Questions about HotelTonight

Getting Started

Account Settings

  • Setting up your ThinkReservations Account
  • Configure Business Settings
  • Setting Up Your Payment Processor
  • Payment Processing FAQs
  • ADA Compliance and Alt Text
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Training

  • Onboarding Basics - Video
  • Onboarding Timeline
  • New Navigation

Programs and Opportunities

  • ThinkReservations Referral Program
  • HotelTechReport 2022 Review Drive

Reservations

Reservations

  • Make a Reservation Over the Phone
  • Modify Dates, Occupancy, Rate, Room, and Status for a Reservation
  • Add or Remove a Room on a Reservation
  • Change or Edit Guest Information
  • Cancel a Reservation
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Folios and Group Reservations

  • Understanding Folios on a Standard Reservation
  • Creating a New Group Reservation
  • Using Folios within a Group Reservation
  • Cancel a Group Reservation
  • Folios & Groups Overview
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Point of Sale

Point of Sale

  • How to Create, Edit, and Delete Packages
  • Managing Your Packages
  • How to Create, Edit, and Delete Items
  • Managing Your Items
  • Create a Point-of-Sale Invoice
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Payments

Payments

  • Frequently Asked Questions about Payment Processing
  • Bringing the Balance to $0
  • How to Retain a Credit Card
  • How to Charge a Credit Card
  • How to Create a Payment
View all (14)

Booking Engine

Booking Engine

  • Booking Engine: Walk through
  • Booking Engine Settings
  • Wait List
  • Accepted Credit Card Logos
  • Special Booking Engine Links
View all (10)

Rate Types

Promotions

  • Promotions Overview
  • Frequently Asked Questions about Promotions
  • Create/Edit a Promotion
  • How guests book a promotional reservation on the booking engine
  • Booking and working with promotions on reservations
View all (6)

Rate Types

  • Rate Types User Interface Walkthrough
  • Manage Your Rate Types
  • Deposit Policy Settings
  • How to Create a Derived Rate
  • Derived Rates Basics - Video
View all (15)

Reports

Reports

  • Reports Overview
  • Reports - Reservations
  • Chart of Accounts
  • Reports - Accounting
  • Cook the Eggs, NOT the Books: Accounting Reports Webinar
View all (17)

Printed Reports

  • How to Use Batch Printing

Taxes

Taxes

  • Changing Tax Settings
  • Updating Item and Room Tax Settings
  • Set Up a Resort Fee

Integrations

Google Hotel Ads

  • Google Hotel Ads
  • Frequently Asked Questions about Google Hotel Ads
  • Google's Free Booking Links

Google Analytics

  • Google Analytics
  • Integrating Google Analytics Universal
  • Integrating Google Analytics Classic
  • Integrating Google Analytics 4 (GA4)

Whistle

  • Getting Started with Whistle Messaging
  • Frequently Asked Questions about Whistle Messaging

OpenKey

  • Getting Started with OpenKey
  • OpenKey and ThinkReservation Workflows
  • Adding OpenKey's Pre-arrival Link to Email Templates

CartStack

  • Getting Started with CartStack

TrustYou

  • Getting Started with TrustYou

TripTease

  • Getting Started with TripTease

Facebook Pixel

  • Facebook Pixel

RemoteLock

  • Getting Started with RemoteLock
  • Using the RemoteLock Integration

Select Registry

  • Select Registry Integration

Stash Hotel Rewards

  • Stash Hotel Rewards Integration

Gift Certificates

Gift Certificates

  • Customizing Your Certificates
  • Gift Certificate Settings
  • Printing Gift Certificates
  • Gift Certificate Promotions and Specials
  • Selling a Gift Certificate in Person or Over the Phone
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Tasks

Task Management

  • Manage Your Tasks per Reservation
  • Automatic Task Rules
  • Task Management Webinar

Email Management

Email Management

  • Email Templates
  • Create a New Email Template
  • Update an Existing Email Template
  • Configuring Automatic Emails
  • Simple Email Edits
View all (8)

Customers

Customers

  • Manage Customers
  • Search for a customer
  • Export Guest Data
  • How to Merge Customers

Users

User Management

  • Create and Manage Users
  • Transfer Ownership of an Account
  • User Permissions
  • How to Reset Your Password
  • Multi-Factor Authentication

Yield Management

Yield Management

  • Yield Management Plans: Automatic Rate Adjustments
  • Manual Yield Management

Rooms

Rooms

  • Edit Room Settings
  • Create a New Room
  • Selling Rooms Individually or Selling Rooms by Type
  • How to Update Room Photos

Custom Attributes

Custom Attributes

  • Custom Attributes

Print Templates

Print Templates

  • Creating and Editing Print Templates

ThinkMessenger

ThinkMessenger

  • ThinkMessenger Overview
  • Getting Started with ThinkMessenger
  • Adding ThinkReservations to your mobile device as an app
  • Message Templates
  • Survey Templates
View all (12)

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