Please visit our new help center at help.thinkreservations.comYou can also access this by clicking the ? button inside ThinkReservations.

Booking Engine Settings


To manage your booking engine settings, click on Settings in the black bar at the top. Then click on Booking Engine under the "Business Configuration" heading.

If you are logged in, you can click here to take you there.

To enable a feature, check the appropriate box to the left of the description. 

➧ Show Availability Calendar in the Booking Engine

This feature will display an availability calendar at the bottom of the search results page.

Online Booking Engine Availability Calendar

➧ Ask for Dietary Restrictions in the Booking Engine

This feature will ask the guest, but not require what their dietary restrictions are. The content they provide will populate in the dietary restrictions field in their reservation.

➧ Ask for Additional Guest Names in the Booking Engine

This feature will ask the guest, but not require what their additional guest names are. This content provided will populate into the additional guest name field in their reservation.

➧ Enforce adult and children occupancy restrictions (If enabled, please make sure to reconfigure occupancy for each room)

When disabled/unchecked, the online booking engine will ask for the number of guests.

When enabled/checked, the online booking engine will ask for the number of adults and children. If the guest indicates that there are children, it will then ask for the ages with a new age box for each child.

➧ Enable Wait List: Allow customers to add themselves to a Wait List if there are no rooms available

When this is checked, guests can add themselves to the Wait List. For the Wait List to be displayed, the guest must search for a time period where you have zero availability.

Special Rates
➧ Allow guests to select special rates (Promotional Codes and Customer Groups)

With this box checked, guests will see the Special Rates button where they can select to enter a coupon/promo code or select a customer group. If the box is cleared, the option is not visible for guests.

➧ Default the Special rates to start off expanded

With this box checked, the options to select a customer group or Promo Code is shown by default.
If the box is cleared, the guest will need to click on Special Rates to see the form field.

➧ Search Page Message

The search page is the first page on the booking engine. You can have a short message to your guests on either the top or bottom. Please see this article for details on using this option.

➧ Minimum notice for online reservations

ThinkReservations lets you control how much lead time you need for reservations made through the ThinkReservatiosn online booking engine. This is not communicated to OTAs. Enter a number (0-1500) in the box, indicating the number of days notice you need for online reservations. If a prospective guest searches for a last-minute reservation for tonight, and you have any number higher than 1, the system will display a message to the guest indicating that the room is available only by calling your number. The system will still show that proper availability and your phone number is present in line with the message.

➧ Booking Window Length

This option determines how many days in advance a guest can make a reservation. If left blank, a guest can make a reservation up to one year in advance by default.  Fill in the box with an alternative number if you would like to widen or narrow reservation lead time. 

➧ Accepted Credit Card Logos

This setting allows you to control what icons are shown in the booking engine. If you would like the icons of the credit card types which your business accepts as payment to appear on the booking engine page when a guest is filling out their reservation details, then mark the appropriate boxes. This does not control what cards you accept, but the logos displayed.

➧ Same Day Cutoff Time

When the Minimum Notice for Online Reservations is set to 0, the system will allow same-day reservations online.  The Same Day Cutoff Time feature will enable you to place a cutoff time for same-day reservations to be booked online. 

➧ Arrival Time

Indicate your check-in window by choosing a time from the drop-downs. The window of time between the Earliest Arrival Time and the Latest Arrival Time dictates the drop-down for guests in the booking engine, and staff in the reservation screen. There is also an "Other (Specify below)" option where the guest can indicate if they are going to be arriving outside the set times.

➧ Business Image

The business image is the main image that is displayed on the first page (Search Page) of the booking engine. The image is just to the left of the Check Availability form. You can upload a new image as often as you wish. One great suggestion is to include text on your image.
Please make sure to fill out the Alt text field for ADA conformance.

Click Save when you are ready to commit your changes. The Save button is at the very bottom.

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