User Permissions

ThinkReservations allow you to manage your employee's level of access by enabling or disabling 53 aspects of or reports in ThinkReservations. Navigate to Settings → User Management → and then click on an employee you wish to manage. It is important, therefore, that your employees are diligent about logging in as themselves, and logging out when done.

Note that you cannot edit your own account. If you need changes made to your own account, ask an employee with the "Can modify users" permission or reach out to ThinkReservations Support. 

Default Permissions that all users have access to:

  • View the Calendar with the guest's first and last name visible
  • View the Wait List and the ability to view, create, and delete entries
  • View the Tasks report and the ability to complete, create, and delete entries
  • Change the name of their user
  • Reset their own password
PermissionNote
Can open reservations/bills and view customer profiles Gives the user access to the following:
  • Open reservations or bills
  • View the Front Desk page (from the top nav)
  • View the Sales page (from the top nav)
  • View customer information or history
  • View the Customers page (from the top nav)
Can create/modify reservations and customers Gives the user access to the following:
  • Viewing reservations and customers
  • Enables buttons on the reservations to perform reservation and payment actions
  • Ability to enter text into note fields on the left
Can refund payments 
Can access hotel and email configurationsGives the user the ability to see the list of settings - other than to change their name and password
Can modify usersCan modify and delete users and their permissions.
Report PermissionsNote
Reservations Reports
Can view reservations by booking date report 
Can view reservations by arrival date report 
Can view canceled reservations report 
Can view reservations by channel "Channel" is the source of the reservation
Can view reservations by payment status report 
Can view reservations by attribute reportAn "attribute" here means custom bill variable
Can view Booking pace report
Can view Guest forecast report
Can view Occupancy by date report
Can view Occupancy by room report
Point of Sales Reports
Can view Point of sales by date report
Can view Canceled point of sales report 
Can view Point of sales by payment status report 
Accounting Reports
Can view Summary report
Can view Accounts report
Can view Journal report
Can view Night audit reportThe night audit feature must first be enabled
Revenue Reports
Can View Revenue by rate report
Can view Revenue by room report
Can view Revenue by item report
Can view Revenue by rate type
Can view revenue by account "Account" here means revenue account as set up in Settings > Chart of accounts
Can view revenue by agentAn "agent" is a user in ThinkReservations
Can view RevPAR by date reportRevPAR means Revenue Per Available Room
Can view RevPAR by room report RevPAR means Revenue Per Available Room
Payments Reports
Can view Payments by date report 
Can view Payments by type report 
Can view Payments by agent reportAn "agent" is a user in ThinkReservations
Can view Payments by agent and typeAn "agent" is a user in ThinkReservations
Can view Credit card batch reportThis report is tied to the day credit card transactions were ran in ThinkReservations
Can view Deposits received by date report
Can view Deposits applied by date report
Can view Deposit liability report
Front Desk Reports
Can view Availability calendar report
Can view Room assignment chart report
Can view Arrivals report 
Can view Departures report 
Can view Guests in house report 
Can view Housekeeping report 
Can view Housekeeping by room group report
Can view Kitchen report 
Gift Certificates Reports
Can view Gift certificates sold report
Can view Gift Certificates redeemed report
Can view Gift certificates liability report
Taxes Reports
Can view Tax summary report
Can view Taxes by date report
Can view Taxes by item report
Can view Taxes by account report"Account" here means Revenue Account set up in Settings > Chart of Accounts
Contact InformationThe contact information at the bottom of the reports is for your own reference and is optional.
S
Sean is the author of this solution article.

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