ThinkReservations allow you to manage your employees' level of access by enabling or disabling 60 aspects of or reports in ThinkReservations. Navigate to Settings → User Management → and then click on an employee you wish to manage. It is important, therefore, that your employees are diligent about logging in as themselves and logging out when done.
Note that you cannot edit your own account. If you need changes made to your own account, ask an employee with the "Can modify users" permission or reach out to ThinkReservations Support.
Default Permissions that all users have access to:
- View the Calendar with the guest's first and last name visible
- View the Wait List and the ability to view, create, and delete entries
- View the Tasks report and the ability to complete, create, and delete entries
- Change the name of their user
- Reset their own password
| Permission | Note |
|---|---|
| Can open reservations/bills and view customer profiles | Gives the user access to the following:
|
| Can create/modify reservations and customers | Gives the user access to the following:
|
| Can refund payments | |
| Can access hotel and email configurations | Gives the user the ability to see the list of settings - other than to change their name and password |
| Can modify users | Can modify and delete users and their permissions. |
| Can access Payment Gateway configuration | Gives the user access to the Payment Gateway page in the Settings menu. This page show your payment gateways connection(s) and which one is actively in use. It is a read-only page - changes must be made through ThinkReservations stf |
| Report Permissions | Note |
| Reservations Reports | |
| Can view reservations by booking date report | |
| Can view reservations by arrival date report | |
| Can view canceled reservations report | |
| Can view reservations by channel | "Channel" is the source of the reservation |
| Can view reservations by payment status report | |
| Can view reservations by attribute report | An "attribute" here means custom bill variable |
| Can view Booking pace report | |
| Can view Guest forecast report | |
| Can view Occupancy by date report | |
| Can view Occupancy by room report | |
| Point of Sales Reports | |
| Can view Point of sales by date report | |
| Can view Canceled point of sales report | |
| Can view Point of sales by payment status report | |
| Accounting Reports | |
| Can view Summary report | |
| Can view Accounts report | |
| Can view Journal report | |
| Can view Night audit report | The night audit feature must first be enabled |
| Revenue Reports | |
| Can View Revenue by rate report | |
| Can view Revenue by room report | |
| Can view Revenue by item report | |
| Can view Revenue by rate type | |
| Can view revenue by account | "Account" here means revenue account as set up in Settings > Chart of accounts |
| Can view revenue by agent | An "agent" is a user in ThinkReservations |
| Can view RevPAR by date report | RevPAR means Revenue Per Available Room |
| Can view RevPAR by room report | RevPAR means Revenue Per Available Room |
| Payments Reports | |
| Can view Payments by date report | |
| Can view Payments by type report | |
| Can view Payments by agent report | An "agent" is a user in ThinkReservations |
| Can view Payments by agent and type | An "agent" is a user in ThinkReservations |
| Can view Credit card batch report | This report is tied to the day credit card transactions were ran in ThinkReservations |
| Can view Deposits received by date report | |
| Can view Deposits applied by date report | |
| Can view Deposit liability report | |
| Front Desk Reports | |
| Can view Availability calendar report | |
| Can view Room assignment chart report | |
| Can view Arrivals report | |
| Can view Departures report | |
| Can view Guests in house report | |
| Can view Housekeeping report | |
| Can view Housekeeping by room group report | |
| Can view Kitchen report | |
| Gift Certificates Reports | |
| Can view Gift certificates sold report | |
| Can view Gift Certificates redeemed report | |
| Can view Gift certificates liability report | |
| Taxes Reports | |
| Can view Tax summary report | |
| Can view Taxes by date report | |
| Can view Taxes by item report | |
| Can view Taxes by account report | "Account" here means Revenue Account set up in Settings > Chart of Accounts |