Click here to register for our Google Hotel Ads Webinar: Join us to learn more about how Google Hotel Ads work, how it may be able to help your #BookDirect strategy could benefit, and how to configure GHA in your ThinkReservations account. This short webinar will be packed with great information with time for questions.

Chargebacks

Update invoice to reflect chargeback

If the customer received their funds back through the chargeback process then you need to record that manually so your staff doesn't accidentally refund again. To update a bill or reservation that had a chargeback, follow the below steps:

  1. Open the reservation or bill in question.
  2. Click one of the green Payment buttons.
  3. Update the amount to be adjusted. Put a dash or hyphen in front of the amount to show it's in the negative.
  4. Change the payment type to Third Party Credit Card Processor.
  5. Optional: Enter a note in the Reference Number box.
  6. Optional: Update the payment date to when the payment should be, if not today.
  7. Click Take Payment

This payment will update the bill to show that funds have been removed for the amount, date, and note specified.

S
Sean is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.