Notifications

We highly recommend enabling notifications for Messaging so that you never miss a guest correspondence. Please reference the section below that corresponds with your device to enable notifications. Messaging currently uses browser notifications, but stay tuned for potential in-app notifications in future.


Notifications are specific to each user within your account.

Every user who accesses Messaging will need to enable notifications within their own user login (even if they are on a device shared by other ThinkReservations users). 


Notifications are specific to each browser used to access Messaging.

Notifications must be enabled individually on each browser and device (even if the user has already enabled notifications on another device).


Example: a user may enable notifications within their log in on the desktop at work in the Google Chrome browser. This will not automatically enable notifications when that user is logged in on their mobile device. It will also not automatically enable notifications on the desktop computer at work for that user within other browsers (Safari, Mozilla Firefox, etc.) OR for other users who are using Google Chrome on the desktop computer at work (the other users need to enable their notifications separately within their own login). 



Enabling Notifications

Desktop

Follow the steps below to enable notifications in your preferred browser. 


If you do not receive notifications after completing these steps, you may need to adjust settings for one of the following:


Chrome

  1. Log in to your account at https://manage.thinkreservations.com/

  2. Click the ThinkReservations logo in upper left hand corner and select “Messenger” from dropdown menu

  3. Click on the blue bell icon in the upper left hand corner 



        4.  A pop up window will appear stating that manage.thinkreservations.com wants to Show notifications. Select             “Allow”   

   

  1. Your notifications on Google Chrome are enabled!


Mozilla Firefox

  1. Log in to your account at https://manage.thinkreservations.com/

  2. Click the ThinkReservations logo in upper left hand corner and select “Messenger” from dropdown menu

  3. Click on the blue bell icon in the upper left hand corner

  1. A pop up window will appear stating that manage.thinkreservations.com wants to send notifications. Select “Allow” 

  2. Your notifications on Mozilla Firefox are enabled!


Microsoft Edge

  1. Log in to your account at https://manage.thinkreservations.com/

  2. Click the ThinkReservations logo in upper left hand corner and select “Messenger” from dropdown menu

  3. Click on the blue bell icon in the upper left hand corner 

  1. A pop up window will appear stating that manage.thinkreservations.com wants to Show notifications. Select “Allow” 

  2. Your notifications on Microsoft Edge are enabled!


Safari

  1. Log in to your account at https://manage.thinkreservations.com/

  2. Click the ThinkReservations logo in upper left hand corner and select “Messenger” from dropdown menu

  3. Click on the blue bell icon in the upper left hand corner

  1. A pop up window will appear stating that manage.thinkreservations.com wants to Show notifications. Select “Allow”

  2. Your notifications on Safari are enabled!


Note: Safari notifications are supported on versions MacOS13 (Ventura) or higher. 


Mobile Device

If you are using a mobile device and have not yet downloaded the ThinkReservations PWA (progressive web app), please first refer to our support article Adding ThinkReservations to your mobile device as an app.


What is a PWA?

A PWA (progressive web app) is a type of application software delivered through the web, as opposed to a native application which can be downloaded through the Apple/Google Play store. Notifications settings will vary by device operating system when using a PWA. iOS does not currently support push notifications for the ThinkReservations PWA. 


iPhone

  1. Download the ThinkReservations PWA
  2. Open ThinkReservations app
  3. Click the ThinkReservations logo in upper left hand corner and select "Settings" from dropdown menu 
  4. Select "User Notifications" from the Settings Page 
  5. Check the box for 'I am using an iPhone and want to receive text notifications', enter your cell phone number, select phone carrier from dropdown menu, and click Save. 
  6. Your notifications on your iPhone are enabled! You will receive these as normal text messages, rather than push notifications.


Note: While the ThinkReservations PWA on iPhone supports most ThinkMessenger features and functionality, please note that iOS does NOT currently support push notifications for new messages. Apple is due to add support for PWAs in 2023. 


Android 

  1. Download the ThinkReservations PWA

  2. Open ThinkReservations app

  3. Click the ThinkReservations logo in upper left hand corner and select “Messenger” from dropdown menu

  4. Click on the blue bell icon in the upper left hand corner

  5. Your notifications on your Android device are enabled!




Troubleshooting - Browser Settings

If you have followed the steps above to enable notifications on your Desktop but are not receiving them, please review your Browser Settings in the appropriate section below


Chrome

  1. Click the 3 vertical dots in upper right hand corner and select ‘Settings’ from drop down menu 

  2. Select ‘Privacy and security’ from left menu bar

  3. Click ‘Site settings’ option

  4. Scroll to the ‘Permissions’ section and select ‘Notifications’ 

  5. Scroll to ‘Allowed to send notifications’ section and click the ‘Add’ button. Type “ https://manage.thinkreservations.com “ and select ‘Add’. 

  6. Once added, click the triangle arrow next to https://manage.thinkreservations.com to open additional settings.

  1. Scroll to ‘Notifications’ and select ‘Allow’ from the drop down menu


Mozilla Firefox

  • Click 3 horizontal lines in upper right hand corner and select ‘Settings’ from drop down menu

  • Select ‘Privacy & Security’ from left menu bar

  • Scroll down until you reach the Permissions section. Find Notifications and click the Settings... button to its right

  • Find https://manage.thinkreservations.com and change the status to Allow, then click Save Changes

Microsoft Edge

  • Click 3 horizontal dots in upper right hand corner and select ‘Settings’ from drop down menu 

  • Select ‘Cookies and site permissions’ from left menu bar 

  • Find and open Notifications 

  • Under Allow, click Add and type https://manage.thinkreservations.com , then Add  


Safari 

  1. Open the Safari menu and select Preferences 
  2. Select the Websites tab from the top menu bar 
  3. Select Notifications from the left hand column, locate manage.thinkreservations.com, and select Allow from drop down menu 
  4. Select Pop-up Windows from the left hand column, located manage.thinkreservations.com, and select Allow from drop down menu   

Troubleshooting - System Settings

If you have followed the steps above to enable notifications on your Desktop and review your browser settings but are still not receiving notifications, please review your System Settings in the appropriate section below


PC

  1. Open the Settings menu in your PC and select System

                           

   

 2. Select Notifications


 

3. Find your internet browser in the list of applications and switch the toggle to "On"


Mac

        1. Click the System Preferences icon in your dock or click the Apple menu and select System 

            Preferences from the drop down menu


        2. Select Notifications & Focus


                        

       

     3. Within the Notifications header, select your internet browser from the list of applications on the left hand side.             Once selected, toggle on "Allow Notifications"

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